e-Commerce Business Operations Lead

Job Title: e-Commerce Business Operations Lead
Contract Type: Permanent
Location: Singapore
Salary: Negotiable
Start Date: ASAP
Reference: HT110913_1630393687
Contact Name: Choo Hui Ting
Contact Email:
Job Published: August 31, 2021 15:08

Job Description

Our client is a growing company with strong ambitions for expansion in Singapore, the rest of Asia and beyond. They are in the Consumer Technology & e-Commerce business. They are actively looking into the development and innovative management of a variety of integrated business solutions online, aligned with integrated supply chain and business operations objectives. The company has a reputable market position in developing high quality business applications and related e-commerce solutions, and takes pride in ensuring optimized end-to-end operations management to achieve maximized customer satisfaction.

They are currently on an active look out for a suitable candidate as an experienced e-Commerce Business Operations Lead. He/she will be part of the Management Committee, a strategic leader in terms of ensuring related business strategies to optimize customer support operations for various online business applications.

This position will be focusing on the below:

  • Lead and ensure smooth work-stream activities specific to customer service operations to optimally support rapid business expansion in Singapore and beyond
  • Work closely with Customer Support and relevant Research Labs etc. to design and introduce a feasible data processing work flow for new digital feature(s)
  • Spearhead optimization in the effective development and implementation of necessary operational systems or CRM tools to enhance efficient big data analysis for external customers
  • Ensure proper monitoring and controlling of key performance metrics and make happen proper archival/ detailed documentation of important analytical reports and research data
  • Strategically collaborate with cross functional teams to identify areas of improvement relating to overall business processes or opportunities in enabling operational automation activities

Candidate Profile
Singapore * Permanent

  • Bachelor's Degree with at least 8 - 10 years of relevant experience in end-to-end Business Operations or Process Management role in a complex High Technology environment
  • Acquired strategic experiences in managing and optimizing capabilities as an entrepreneurial self-starter in e-Commerce Operations
  • Proven track record in Business Operations and Customer Service skills, with acquired solution-oriented mind set to deal a range of different consumer products
  • Excellent interpersonal communication skills to relay and/or drive process improvements to important senior stakeholders
  • Good change management skills to identify and streamline existing operational processes in line with business growth and joint ventures

Good understanding of SAP and equivalent ERP system is highly preferred

Singapore Employment Agency Licence No: 16S8069

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