Director of Customer Experience, Healthcare Services
|Job Title:||Director of Customer Experience, Healthcare Services|
|Contact Name:||Jolene Lee|
|Job Published:||August 25, 2020 10:04|
Our client is a market leader in the services industry. They are looking to hire a Director of Customer Experience to spearhead their CX division and drive the overall customer experience strategy for the organisation.
You will create the client experiences by enabling innovative ways of interacting with clients through multiple channels from online (digital channels) to client-facing at physical premises. This includes building a corporate culture of great customer experience and continuous review on value creation for our customers' well-being at the centre of customer experience. You will leverage a range of skills from customer experience journey mapping to use of customer data to design or create a set of action plans leading to a positive client outcome.
You will promote relationships at the highest level with other organizations and networks within and beyond the sector. You will also actively create a positive culture of collaboration in the organisation and drive the adoption of customer experience initiatives at the various business units.
Ideally, you are an experienced leader in customer experience with several years' experience in a senior leadership capacity and hands-on redesigning end-to-end customer experience using journey mapping and techniques. Open to consider candidates with design-thinking and human-centric capabilities to drive organizational change.
You are customer-centric and brings the voice of the customers to life. You possess strong critical thinking, analytical and problem-solving skills as well as strong detailed orientation and creativity to delivering clients' solutions.
This is a very exciting role to shape the customer experience function for a growing organisation.
Don't see the exact right opening for you right now? Send us your information so we can stay in touch and let you know when the next suitable position comes about.
Singapore Employment Agency Licence No: 16S8069
Get similar jobs like these by email
By submitting your details you agree to our T&C's
Associate Director, Operations - Healthcare Services
Global Regulatory Affairs Manager (Consumer Healthcare)
Key Account Manager Fragrance SEA (Flavours & Fragrances MNC)
Process & Technology Laboratory Manager - Flavours & Fragrances
Senior Scientists / Scientists - Biotechnology