Business Operations Manager, Retail

Our client is a market leader in the consumer retail sector. They have a well-known brand name and has been in a growth mode.

As a result of business growth, they are seeking a high caliber candidate to be part of their business operations team.

This position will manage a team to ensure smooth day to day business operations. This role will work with program teams to operationalize new digital solutions to increase customer experience. The position will manage a team to engage with customers at the stores to bring about increase adoption of new digital solutions at the retail stores.

This position will be working with various business groups to resolve commonly encountered issues on the ground and to look at improvements in processes. This position will also be involved in recruitment and training as well as engaging with customers to maintain a constant pulse and provide feedback to drive in-store and on-app enhancements to improve customer experience.

Ideally, the candidate possesses 3-5 years of experience in the retail industry. He/she has exposure to grocery retail will be advantageous. He/she has a keen interest in omnichannel and digital retail solutions. He/she has excellent people management skills and comes with good business operations experience.

This is an exciting opportunity to be part of a company with market leadership positioning and definite plans for growth.

Singapore Employment Agency Licence No: 16S8069

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