Business Operations Lead (e-Commerce)

Job Title: Business Operations Lead (e-Commerce)
Contract Type: Permanent
Location: Singapore
Salary: Negotiable
Start Date: ASAP
Reference: HT110913_1635748519
Contact Name: Choo Hui Ting
Contact Email:
Job Published: November 01, 2021 14:35

Job Description

Our client is a growing company with strong ambitions for expansion in Singapore, the rest of Asia and beyond. They are in the Consumer Technology & e-Commerce business. They are actively looking into the development and innovative management of a variety of integrated business solutions online, aligned with integrated supply chain and business operations objectives. The company has a reputable market position in developing high quality business applications and related e-commerce solutions, and takes pride in ensuring optimized end-to-end operations management to achieve maximized customer satisfaction.

They are currently on an active look out for a suitable candidate as an experienced Business Operations Lead (e-Commerce). He/she will be part of the Management Committee, a strategic leader in terms of ensuring related business strategies to optimize customer support operations for various online business applications.

This position will be focusing on the below:

  • Lead and ensure smooth work-stream activities specific to customer service operations to optimally support rapid business expansion in Singapore and beyond
  • Work closely with Customer Support and relevant Research Labs etc. to design and introduce a feasible data processing work flow for new digital feature(s)
  • Spearhead optimization in the effective development and implementation of necessary operational systems or CRM tools to enhance efficient big data analysis for external customers
  • Ensure proper monitoring and controlling of key performance metrics and make happen proper archival/ detailed documentation of important analytical reports and research data
  • Strategically collaborate with cross functional teams to identify areas of improvement relating to overall business processes or opportunities in enabling operational automation activities

Candidate Profile
Singapore * Permanent

  • Bachelor's Degree with at least 8 - 10 years of relevant experience in end-to-end Business Operations or Process Management role in a complex High Technology environment
  • Acquired strategic experiences in managing and optimizing capabilities as an entrepreneurial self-starter in e-Commerce Operations
  • Proven track record in Business Operations and Customer Service skills, with acquired solution-oriented mind set to deal a range of different consumer products
  • Excellent interpersonal communication skills to relay and/or drive process improvements to important senior stakeholders
  • Good change management skills to identify and streamline existing operational processes in line with business growth and joint ventures
  • Good understanding of SAP and equivalent ERP system is highly preferred

Singapore Employment Agency Licence No: 16S8069

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