Analyst Order Management

Job Responsibilities:

• Processing & resolving issues of all China dealer orders from order receipt till invoicing for all H-D product
• The first point of contact for Order Management related queries for dealer service desk and internal stakeholders, general system processes and dealer portal related
• Perform housekeeping and maintenance of sales orders, exclusions and execution of inventory allocations by the market as advised
• Daily processing of idoc failures & basic troubleshooting
• Processing of merchandise returns including necessary internal investigations to adjudicate disputes
• Participate in cross-functional initiatives/projects including User Acceptance Testing (UAT) as/when required in order to implement new and/or improved systems
• As part of a larger Asia Pacific Order Management team, provide input and work alongside team members to drive continuous improvement in the OTC

Education Requirements

• Degree preferred
• Basic written and spoken English

Experience Requirements Required

• Minimum 1-2 years of related Order Management or Customer Service experience
• Familiar with MS Office

Preferred

• Working knowledge of SAP or equivalent ERP systems
• Familiar with supply chain and/or order management, preferably in electronics/retail fast fashion setting/automotive sector