Analyst Order Management

Job Title: Analyst Order Management
Contract Type: Permanent
Location: Shanghai, China
Salary: Negotiable
Reference: 20200505_1579498415
Contact Name: Vivian Shen
Contact Email:
Job Published: January 20, 2020 13:33

Job Description

Job Responsibilities:

  • Processing & resolving issues of all China dealer orders from order receipt till invoicing for all H-D product
  • The first point of contact for Order Management related queries for dealer service desk and internal stakeholders, general system processes and dealer portal related
  • Perform housekeeping and maintenance of sales orders, exclusions and execution of inventory allocations by the market as advised
  • Daily processing of idoc failures & basic troubleshooting
  • Processing of merchandise returns including necessary internal investigations to adjudicate disputes
  • Participate in cross-functional initiatives/projects including User Acceptance Testing (UAT) as/when required in order to implement new and/or improved systems
  • As part of a larger Asia Pacific Order Management team, provide input and work alongside team members to drive continuous improvement in the OTC


Education Requirements

  • Degree preferred
  • Basic written and spoken English

Experience Requirements Required

  • Minimum 1-2 years of related Order Management or Customer Service experience
  • Familiar with MS Office


  • Working knowledge of SAP or equivalent ERP systems
  • Familiar with supply chain and/or order management, preferably in electronics/retail fast fashion setting/automotive sector




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