Analyst Order Management
Job Title: | Analyst Order Management |
Contract Type: | Permanent |
Location: | Shanghai, China |
Industry: | |
Salary: | Negotiable |
Reference: | 20200505_1579498415 |
Contact Name: | Vivian Shen |
Contact Email: | vivianshen@profileasia.com |
Job Published: | January 20, 2020 13:33 |
Job Description
Job Responsibilities:
- Processing & resolving issues of all China dealer orders from order receipt till invoicing for all H-D product
- The first point of contact for Order Management related queries for dealer service desk and internal stakeholders, general system processes and dealer portal related
- Perform housekeeping and maintenance of sales orders, exclusions and execution of inventory allocations by the market as advised
- Daily processing of idoc failures & basic troubleshooting
- Processing of merchandise returns including necessary internal investigations to adjudicate disputes
- Participate in cross-functional initiatives/projects including User Acceptance Testing (UAT) as/when required in order to implement new and/or improved systems
- As part of a larger Asia Pacific Order Management team, provide input and work alongside team members to drive continuous improvement in the OTC
Education Requirements
- Degree preferred
- Basic written and spoken English
Experience Requirements Required
- Minimum 1-2 years of related Order Management or Customer Service experience
- Familiar with MS Office
Preferred
- Working knowledge of SAP or equivalent ERP systems
- Familiar with supply chain and/or order management, preferably in electronics/retail fast fashion setting/automotive sector
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